Frequently Asked Questions
All orders are processed and shipped within 1-2 business days.
FREE shipping (8-12 business days)
US Express shipping (1-5 Business days)
If your order has already been shipped we cannot change the shipping address.
If your order has not shipped please email us at firstname.lastname@example.org and we will do our best to change the shipping address before it ships it out.
Dracos fit true to size! So, go with your most common US sneaker size. If you’re a half size, you can size up for a looser fit - or down for a more snug one.
Women should size down. For example if you wear a size 7 in womens you should order your Dracos in a size 5-6
At the moment, we carry only standard sizes. But because of our very adaptable upper knit that stretches to the shape of your feet, half sizes often find that Dracos work for them anyway!
We recommend basing your size choice off your two most common sneaker sizes.
So if you're normally either a 10.5 or an 11 for example, we'd size up to an 11-12. If on the other hand, you’re between a 10 and a 10.5, size down to a 9-10!
Of course, if you like a looser fit size up. For a more snug feel, size down.
Up to you! Dracos are very breathable, so you can choose to go with or without socks.
However, we do recommend wearing socks because they tend to help wick moisture and heat away from your feet, improving comfort and preventing early wear of the shoe.
PS. We're a big fan of socks and slides and designed Draco socks for comfort and breathability.
Our slides are fully adjustable for people with wider and more narrow feet.
Draco slides now have more accurate fitting with our adjustable strap is designed to wrap around the foot providing a loose or tight fit, wear it how you'd like!
Route Package Protection
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes
In both cases, the Route Premium cost will not be refunded
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
- Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection in your cart.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here