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FAQs

Shipping & Payment Information

When is my order going to be shipped?

Due to our high demand and to keep our employees safe from COVID-19 processing may take 5-7 business days before your item is shipped. You will get a email with tracking information as soon as your Draco Slides leave our warehouse.

When can I expect my order to be delivered?

Due the escalation of the Coronavirus pandemic (COVID-19) some packages will be delayed because of the massive backlog of packages and lower shipping capacity. 

Although they are working 24/7, please allow at least 3-5 weeks for the package to arrive (subject to change - due to COVID-19). However, please don't worry. We will still get your package to you during this world event.

Checkout our shipping policy for more information.

How do I cancel an order?

You can cancel your order after 12 hours of placing it. Once your order has been processed and shipped out we cannot cancel your order, although you can always contact us for a stress free return/exchange once you receive your package just make sure your pair of Dracos are in original condition.

Order Information

How can I track my order?

Once your order has been shipped you will receive and email or text message with your tracking number. Once shipped it normally takes about 8-12 business days to deliver, you can track the movement of your package here!

How do I change the size of my DracoSlides?

Please send us an email at Support@Dracoslides.com with your name, order number and the new size you need ASAP!

Unfortunately if the package has already been shipped we cannot change the size of your order.

Although you can always contact us for a stress free return/exchange once you recieve your paackage just make sure your pair of Dracos are in original condition.

I am a girl, what size should I buy?

All sizes on our website are in US Mens.

If you are a women, please order one size down.

For example, if you wear a size 7-8 in women, please order a size 5-6.

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Premium Quality

Premium quality without the premium price tag.

True to size

Order the size you normally wear, we will take care of the rest.

All day comfort

Dracoslides now have adjustable straps and velcro inside, so you'll always get a nice snug fit!

Free shipping & Easy returns

Complimentary shipping on all orders