ESTIMATED SHIPPING TIMES
For estimated delivery times please check our shipping information page here:
|Free Shipping||1-2 days||8 – 12 days|
|Express Shipping||1-2 days||1 – 5 days|
NB. You may experience delays with shipments worldwide due to the Corona pandemic. Please add at least 1 week to the above estimated times. Please write us at support@DracoSlides.com for specific details on your order.
All customers will receive a tracking number within the first 1-2 days of their order (this will be after your order has been processed and is on its way to you).
Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Draco Slides or the couriers we use. All these taxes are government imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.
To offer the best quality/price ratio, even though we are a Canadian based company, some of our products are made and shipped directly from our factory based in China or the USA depending on the shipping method you select. We supervise the production, packing and shipping process to ensure you receive the best value for money.
Please note that during peak seasons the above estimate delivery times can vary. Once your order has been shipped we will be unable to make any changes to your order.
If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us at support@DracoSlides.com