ESTIMATED SHIPPING TIMES
Due to the escalation of the Corona virus pandemic (COVID-19) some packages will be delayed because of the massive backlog of packages and lower shipping capacity. The carriers only have 40% capacity until all airlines start their routes again. This is caused by limited air space which has cancelled many flights which is why we are experiencing the delay and shipment.
Although they are working 24/7, please allow at least 1-2 weeks for the carrier to process the packages and for your tracking code to appear online. However, please don't worry. We will still get your package to you during this world event.
For estimated delivery times please check our shipping information page here:
|Free Shipping||5-7 days||10 – 15 days|
|Priority Shipping||5-7 days||10 – 15 days|
Our custom Slides are made to order. Please allow 5-7 days for production time and then allow 10-15 days for shipping time depending on your choice of shipping method.
NB. There are currently delays with shipments worldwide due to the Corona pandemic. Please add at least 1 week to the above estimated times. Please write us at support@DracoSlides.com for specific details on your order.
All customers will receive a tracking number within the first 5-7 days of their order (this will be after production is completed and the order is on its way to you).
Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Draco Slides or the couriers we use. All these taxes are government imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.
To offer the best quality/price ratio, even though we are a EU based company, all our products are made and shipped directly from our factory based in China. We supervise the production, packing and shipping process to ensure you receive the best value for money.
Please note that during peak seasons the above estimate delivery times can vary. Once your order has been shipped we will be unable to make any changes to your order.
If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us at support@DracoSlides.com